Terms of Service

HoldWise was formerly known as RealTrue. The platform, the company, and the services are the same. Only the name has changed. These Terms replace the version effective May 11, 2026.

Please read these Terms of Service ("Terms") carefully before using the HoldWise platform ("Service") operated by HoldWise, Inc., a Delaware corporation ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Acceptance of Terms

By creating an account, accessing the Service, or clicking "I Agree," you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with and be bound by these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

2. Description of Service

HoldWise is a software-as-a-service (SaaS) platform designed for real estate investors. The Service includes, but is not limited to:

• Investor Dashboard: property listings, filters, CRM pipeline, and deal analysis tools
• Deal Room: shared team workspaces with agent and administrative tools for managing investor relationships and activity
• Portfolio analytics, project tracking, and construction management tools
• Distressed property discovery and pipeline management
• Short-term and long-term rental market analytics
• AI-assisted property analysis, onboarding, and reporting tools

Some features are labeled on our website as building or planned. Descriptions of unreleased features are forward-looking statements about our roadmap, not promises. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. User Accounts

3.1 Registration

To access most features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at legal@holdwise.co of any unauthorized use of your account. We are not liable for any losses resulting from unauthorized account access.

3.3 Account Types

We offer several account types, including individual investor accounts, Deal Room team accounts, and agent partner accounts. The features available to you depend on your account type and subscription plan.

3.4 Team Accounts

If you join a Deal Room or other team workspace, the account owner controls the workspace, including seat assignments and, in some configurations, visibility into member activity as described in our Privacy Policy. The workspace owner is responsible for its members' compliance with these Terms and for all fees associated with the workspace.

4. Subscription Plans, Trials, and Payment

4.1 Plans

HoldWise offers the following subscription tiers:

• Free, $0: limited access at no cost
• Standard, $29 per month: expanded feature access
• Premium, $49 per month: full investor feature set
• Deal Room, starting at $199 per month for 4 included seats, with expanded seat bundles ($299 per month for 8 seats, $399 per month for 12 seats) and additional seats at $49 per seat per month

Optional add-ons may carry additional fees stated at purchase. Features available at each tier are described on our pricing page and may be updated from time to time. Annual billing options, where offered, are discounted relative to monthly billing as stated at checkout.

4.2 Free Trials

We may offer a free trial (currently 14 days) of paid features. A free trial does not require a payment method unless stated at signup. When a trial ends, your account continues on the Free tier unless you purchase a subscription; we do not charge you automatically at the end of a no-card trial. Trial eligibility is limited to one trial per customer unless we state otherwise. We may modify or discontinue trial offers at any time.

4.3 Promotional Pricing

We may offer promotional pricing, including discounts for our earliest customers. Promotional rates apply for the period stated in the offer. When a promotion ends, your subscription renews at the then-current standard rate unless we state otherwise in the offer terms.

4.4 Billing

Paid subscriptions are billed in advance on a recurring monthly or annual basis, as selected at checkout, and renew automatically at the end of each billing period until canceled. All fees are stated in U.S. dollars and are exclusive of applicable taxes, which you are responsible for. Payment processing is handled by Stripe, Inc.; by providing payment information you authorize us and Stripe to charge your payment method on a recurring basis. We do not store full payment card numbers on our systems.

4.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us at legal@holdwise.co. Cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. We do not provide refunds or credits for partial billing periods unless required by applicable law.

4.6 Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' notice before any price increase takes effect for your existing subscription. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

4.7 Failure to Pay

If a renewal charge fails, we may retry the charge, downgrade your account to the Free tier, or suspend access to paid features after a reasonable grace period.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Upload, transmit, or distribute malicious code, viruses, or harmful content
• Scrape, crawl, or systematically extract data from the Service without our written consent
• Resell, redistribute, or publicly republish property data, market analytics, or other data obtained through the Service outside your own investment activities
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Circumvent subscription tiers, seat limits, usage quotas, or feature gates, including by sharing one account across multiple people beyond your plan's seats
• Use the Service to harass, abuse, or harm any person or entity
• Misrepresent your identity or affiliation
• Use the Service for any purpose that is fraudulent or deceptive

We reserve the right to suspend or terminate accounts that violate these restrictions.

6. Feedback and Suggestions

We welcome feedback, comments, suggestions, ideas, feature requests, bug reports, and other input regarding the Service (collectively, "Feedback"). By submitting Feedback to us through any channel, including email, in-app forms, support tickets, demo calls, recorded conversations, surveys, beta testing programs, or informal communications, you agree that:

• You grant HoldWise a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and incorporate the Feedback into the Service or any other product or service, for any purpose, without compensation or attribution to you
• You waive any and all moral rights, rights of attribution, or similar rights you may have in the Feedback to the maximum extent permitted by law
• You represent and warrant that the Feedback is your original work and does not infringe on the rights of any third party
• You acknowledge that HoldWise is free to use, develop, and commercialize features, functionality, or improvements based on Feedback without any obligation to you, including any obligation of confidentiality, attribution, compensation, equity, or revenue sharing
• Feedback is provided on a non-confidential basis, even if marked or described as confidential

This clause survives termination of these Terms and your account. HoldWise is under no obligation to use, implement, or respond to any Feedback.

7. Data and Content

7.1 Your Content

You retain ownership of any data, documents, notes, or other content you upload or create within the Service ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely to provide and improve the Service.

7.2 Property and Market Data

Property listings, foreclosure data, court records, tax records, rental market analytics, and related information made available through the Service are sourced from public records and third-party data providers. This data is provided for your informational use within the Service. We do not guarantee the accuracy, completeness, or timeliness of such data, and you may not extract it for redistribution or resale. You are solely responsible for verifying all property information before making investment decisions.

7.3 AI-Generated Output

Portions of the Service use artificial intelligence to generate analyses, summaries, descriptions, estimates, and reports ("AI Output"). AI Output may contain errors, omissions, or estimates that differ materially from actual conditions or outcomes. AI Output is provided for informational purposes only, is not verified by a licensed professional, and must be independently verified before you rely on it.

7.4 No Investment, Legal, or Professional Advice

The Service is an information and workflow tool only. Nothing in the Service, including AI Output, constitutes investment advice, legal advice, tax advice, brokerage services, an appraisal, or a recommendation to buy, sell, or hold any real estate asset. HoldWise is not a registered investment adviser, broker-dealer, real estate broker, or law firm. You should consult qualified professionals before making investment decisions.

8. Intellectual Property

The Service and its original content (excluding Your Content), features, functionality, branding, design, look and feel, source code, and underlying software are and remain the exclusive property of HoldWise, Inc. and its licensors. Our trademarks, trade dress, and brand assets may not be used without our prior written consent. Nothing in these Terms grants you any right, title, or interest in or to the Service except for the limited right to use it in accordance with these Terms.

9. Third-Party Services

The Service integrates with or links to third-party services (including but not limited to payment processing, mapping, transcription, AI processing, rental market data, and email platforms). We are not responsible for the practices or content of those third parties. Your use of third-party services is governed by their respective terms and privacy policies.

10. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT, DATA, AND INFORMATION PROVIDED THROUGH IT (INCLUDING AI OUTPUT) ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, OR TITLE.

WITHOUT LIMITING THE FOREGOING, HOLDWISE EXPRESSLY DISCLAIMS ANY WARRANTY THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY DATA, INFORMATION, OR AI OUTPUT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR RELIABLE; (D) THE QUALITY OF ANY PROPERTIES, DATA, OR SERVICES OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. REAL ESTATE INVESTMENT INVOLVES SUBSTANTIAL RISK, AND YOU ARE SOLELY RESPONSIBLE FOR YOUR INVESTMENT DECISIONS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOLDWISE, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS OPPORTUNITIES, OR INVESTMENT LOSSES, ARISING OUT OF OR RELATED TO: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS, INCLUDING ANY DATA BREACH OR SECURITY INCIDENT; (C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (D) ANY INVESTMENT DECISION OR REAL ESTATE TRANSACTION YOU MAKE BASED ON INFORMATION FROM THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE EXISTENCE OF MULTIPLE CLAIMS OR SUITS WILL NOT ENLARGE THIS LIMIT.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any non-waivable rights you hold under mandatory consumer-protection law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in full. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

12. Security and Data Incidents

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your data, as further described in our Privacy Policy. However, no security measure is perfect, and we do not guarantee the absolute security of your data. You acknowledge and agree that:

• You transmit and store data through the Service at your own risk
• HoldWise is not liable for any unauthorized access to, alteration of, or destruction of your data resulting from causes beyond our reasonable control, including but not limited to acts of third parties, vulnerabilities in third-party software, zero-day exploits, or sophisticated cyber attacks
• In the event of a security incident affecting your personal information, HoldWise will provide notification as required by applicable law, including breach notification laws in your jurisdiction
• You are responsible for using strong, unique passwords, enabling available security features, and promptly reporting any suspected unauthorized access

13. Indemnification

You agree to indemnify, defend, and hold harmless HoldWise, Inc., its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or inability to use the Service
• Your violation of these Terms or any applicable law or regulation
• Your Content or any other content you submit, post, or transmit through the Service
• Any investment decision or real estate transaction you undertake based on information obtained from the Service
• Your violation of any rights of a third party
• Any dispute between you and another user of the Service

This indemnification obligation survives termination of these Terms and your account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

14. Termination

14.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us at legal@holdwise.co. Termination of your account does not relieve you of any obligation to pay outstanding fees.

14.2 Termination by Us

We may suspend or terminate your account or access to the Service at any time, with or without cause, and with or without notice, including but not limited to cases where we reasonably believe you have violated these Terms.

14.3 Effect of Termination

Upon termination:

• Your right to access and use the Service ceases immediately
• We may delete your account data after a reasonable retention period, subject to our Privacy Policy and applicable law; you may request an export of Your Content before termination
• Sections that by their nature should survive termination will survive, including but not limited to: Feedback, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution

15. Governing Law

These Terms and any disputes arising from or relating to them or your use of the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you hereby consent to the personal jurisdiction and venue of such courts.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal legal action, you agree to attempt to resolve any dispute with us informally by contacting legal@holdwise.co. We will attempt to resolve the dispute informally within 60 days of receiving your notice.

16.2 Binding Arbitration

If informal resolution is unsuccessful, any remaining dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware, by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST HOLDWISE.

16.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

16.5 Public Injunctive Relief

Notwithstanding the agreement to arbitrate, nothing in these Terms waives any right you may have to seek public injunctive relief. Any claim for public injunctive relief shall be stayed in arbitration and may proceed in a court of competent jurisdiction. If a court finds this Section 16.5 unenforceable as to a particular claim, that claim shall be severed from arbitration and heard in court, while the remainder of Section 16 continues to apply.

16.6 Consumers and Mandatory Local Rights

If you use the Service as a consumer, nothing in these Terms deprives you of the protection of mandatory consumer-protection provisions of the law of your country of residence. Where local law gives you a non-waivable right to bring proceedings in your home courts, or prohibits pre-dispute arbitration or class-action waivers for consumers, those rights prevail over Sections 15 and 16 to the extent of any conflict.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective Date" at the top of this document. If we make material changes, we will provide at least 14 days' advance notice through the Service (for example, by displaying a banner in the application or sending an email to the address associated with your account) before the updated Terms take effect. If you do not agree to the updated Terms, you may terminate your account before they take effect; your continued use of the Service after the effective date constitutes your acceptance of the changes.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and HoldWise, Inc. regarding the Service.

18.2 Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. A waiver of any term will only be effective if in writing and signed by an authorized representative of HoldWise, Inc.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

18.5 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@holdwise.co. HoldWise, Inc. A mailing address for formal notices is available on request at legal@holdwise.co.

18.6 Contact Us

If you have questions about these Terms, please contact us at legal@holdwise.co.